1. About SevaZone
SevaZone is a private online service platform that provides assistance for PAN card services, document verification, digital services, utility services, and other online service solutions. SevaZone is not a government website or government authority.
2. User Responsibility
Users must provide correct, complete, and genuine information while using our services. Any wrong details, fake documents, incomplete information, or mismatch in data may lead to delay, rejection, or cancellation of the service.
3. Wallet Recharge
Users may recharge their wallet through available payment methods such as UPI, debit card, credit card, net banking, or other supported methods.
Minimum wallet recharge amount may be set by SevaZone and can change from time to time.
Wallet balance can be used only for services available on SevaZone and cannot be withdrawn as cash unless specifically allowed by company policy.
4. PAN Card Services
For PAN card application, correction, or related services, users must provide valid information and required documents.
Service charges may include assistance fee, convenience fee, platform fee, administrative fee, and applicable third-party or government charges.
Once the PAN request is submitted or processed, cancellation or refund may not be possible.
5. Document Verification Services
Verification services are based on available records, authorized APIs, third-party databases, or public data sources. SevaZone does not guarantee that every verification result will be complete, updated, or error-free.
6. Utility and Digital Services
Services such as mobile recharge, bill payment, money transfer, travel booking, insurance, loan repayment, and other digital services may be provided directly or through third-party service providers.
SevaZone is not responsible for delays, failures, or errors caused by telecom operators, banks, billers, travel partners, insurance partners, payment gateways, or other third-party providers.
7. Fees and Charges
All service fees, wallet charges, platform charges, and convenience fees may change at any time without prior notice. Users should check the applicable charges before confirming any service.
8. Refunds and Cancellations
Refunds and cancellations will be handled according to SevaZone's Refund & Cancellation Policy. Once a service is processed, submitted, or completed, refund may not be available.
9. Data Security
SevaZone takes reasonable steps to protect user information. User data is used only for service processing, support, communication, fraud prevention, and legal compliance.
10. Account and Login Security
Users are responsible for keeping their login details, password, OTP, and wallet access secure. SevaZone will not be responsible for any loss caused by sharing account details, OTP, password, or device access with others.
11. Prohibited Activities
Users are not allowed to:
- Use fake or forged documents.
- Submit false information.
- Misuse the website, wallet, or services.
- Copy website content, design, or data.
- Attempt hacking, scraping, automation, or unauthorized access.
- Use SevaZone for illegal or fraudulent activities.
12. Service Delay
SevaZone will try to complete services on time, but delays may happen due to technical issues, payment gateway problems, government portal downtime, third-party errors, holidays, document mismatch, or verification requirements.
13. Limitation of Liability
SevaZone shall not be liable for any loss, damage, penalty, rejection, delay, failed transaction, or inconvenience caused due to user error, third-party failure, government portal issue, or circumstances beyond our control.
14. Changes in Terms
SevaZone may update these Terms & Conditions at any time. Continued use of the website means you accept the updated terms.
15. Legal Jurisdiction
Any dispute related to SevaZone services will be handled according to applicable Indian laws.
16. Contact Information
For support, complaints, refunds, or service-related questions, contact us using the details listed on this page.